Terms & Conditions

Terms and Conditions
Effective Date: 12 November 2024

Welcome to TreeCakes.co.uk. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing or using TreeCakes.co.uk, you agree to be bound by these terms. If you do not agree with any part of these Terms and Conditions, you must not use our website.

1. Who We Are

  • Website Name: TreeCakes.co.uk
  • Business Name: Tree Cake Ltd
  • Business Address: 12 Norwood Gardens, Southwell, United Kingdom, NG25 0DS
  • Email Address: [email protected]

Tree Cake Ltd is a UK-based business specializing in selling Tree Cakes for specialty food enthusiasts.

2. Use of the Website

  • You must be at least 18 years old to make purchases on our website.
  • You agree to use the website only for lawful purposes and not engage in activities that may harm the website, its users, or our business operations.
  • We reserve the right to restrict or terminate access to the website if these terms are violated.

3. Products and Orders

  • Product Descriptions: We strive to ensure all product descriptions and images are accurate. However, slight variations in color, size, and design may occur due to artisanal production methods.
  • Availability: All products are subject to availability. We reserve the right to withdraw products at any time without notice.
  • Pricing: Prices are listed in GBP and include applicable taxes unless otherwise stated. Delivery charges are displayed during the checkout process.

Order Process

  1. Add items to your cart and proceed to checkout.
  2. Review your order details before completing the purchase.
  3. Upon placing an order, you will receive an email confirming receipt.
  4. The order is considered accepted once payment is processed and the order is dispatched.

We reserve the right to cancel or refuse any order for reasons including, but not limited to, product unavailability, errors in pricing, or suspicion of fraudulent activity.

4. Payment

  • We accept major payment methods, as displayed on the website.
  • Payments are processed securely through a third-party payment provider. We do not store your payment information.

5. Delivery

  • We deliver to addresses within the United Kingdom. Delivery times and costs are displayed during checkout.
  • We are not liable for delays caused by circumstances beyond our control (e.g., courier issues or extreme weather).

Delivery Issues

  • Please inspect your order upon delivery and report any damages or missing items within 48 hours.
  • Contact us at [email protected] for assistance with delivery-related concerns.

6. Returns and Refunds

Returns Policy

Due to the perishable nature of our products, we only accept returns in the following circumstances:

  • The item was damaged during delivery.
  • The item is defective or incorrect.

Refunds

  • Refunds will be issued upon confirmation of the issue and may include replacement products or store credit.
  • To request a return or refund, email [email protected] with your order details and a description of the issue.

7. Intellectual Property

  • All content on TreeCakes.co.uk, including text, images, logos, and graphics, is owned by or licensed to Tree Cake Ltd.
  • You may not reproduce, distribute, or use our content without prior written consent.

8. User Accounts

  • You may create an account to facilitate purchases. You are responsible for maintaining the confidentiality of your login credentials.
  • We reserve the right to suspend or terminate accounts that violate these Terms and Conditions.

9. Liability

  • To the fullest extent permitted by law, Tree Cake Ltd, its directors, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to loss of profits, revenue, data, or goodwill, arising out of or in connection with:
    • The use of, or inability to use, our website or services.
    • The performance or non-performance of our obligations under these Terms and Conditions.
    • Errors, mistakes, or inaccuracies of content on our website.
    • Damage to property or injury resulting from your consumption of our products, unless caused by our gross negligence or intentional misconduct.

10. Privacy and Cookies

Our use of your personal data is governed by our Privacy Policy, available here.
We use cookies to enhance your browsing experience. By using the website, you consent to our use of cookies as outlined in our Cookie Policy.

11. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page, and the “Effective Date” will be updated. Continued use of the website signifies your acceptance of the revised terms.

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

  • Email: [email protected]
  • Address: Tree Cake Ltd, 12 Norwood Gardens, Southwell, United Kingdom, NG25 0DS

Thank you for visiting TreeCakes.co.uk. We hope you enjoy our products and services!